Using Marketplace Tier Benefits

Marketplace sellers are given a certain number of free logo redesigns. I have asked twice before via the blue button whether these can be used on any premium names, or only newly listed names. The response was they can be used on older listings, but it will take longer.
I requested 6 redesigns on Jan 20th. All are still pending.
I am not listing new names at this time, so I am not going to be using any redesigns for new names. I currently have 18 free redesigns credited to my account, but at this rate I doubt I will ever use them.
I don’t feel it is honest to advertise free logo redesigns as a tier benefit when they are practically impossible to redeem, unless you are consistently adding new names to the marketplace.