The other day I added a few one-word .vc and .io to my portfolio. While I was working on writing classifications for the names I noticed that the “Real Word” category under “Type of Name” is missing from the list. I contacted customer support and they advised me to pick the option that best applies to my names. They even suggested choosing “Phrases” which of course I found bizarre, but anyway. According to customer support Caress.vc or Reflexes.io are phrases. Anyway because they seemed to not care too much (as in most cases) I am posting this here in order to attract some attention to the issue from other sellers. The options we have now are: Blends; Made-up; Play on words; Compounds, Phrases; Misspelled. You may think that this is not a big deal, but it is actually. Because while making the category unavailable for new names, they kept the category “Real word” in filters for buyers, and it’s available for old names. So if tomorrow a prospective is filtering names on Squadhelp, and they’re looking to see what 1 dictionary word names are available for sale on the site, and they filter by “Real word” they won’t see all names that are available - only the older ones. This creates unfair advantages for older sellers, and older names. I will use the opportunity to mention the other category they quietly deleted before - “Abbreviations”. So now newer 3L 4L names are not abbreviations - in most cases sellers choose “Made up words” (even when names are completely non-pronouncable). Let me know what you think about this, and how the change will affect you personally.
Recently they started advertising their new 4.5% commission for imported leads. I contacted support to ask for clarifications - silence on this one too. I wanted to know if the 4.5% commission also applies to names with added marketing exposure. The article that was distributed to sellers only mentioned the standard 7.5% commission (standard listings with no added exposure). Please note that commission is 20% when added exposure is activated, and you haven’t paid $3 USD upfront. What do you think about this? I personally have no idea, as there is apparently nobody at Squadhelp who are willing to answer my question.
Squadhelp landers (for both premium and standard listings) are perfect for leakages with so many other names advertised on them, and with such heavy Squadhelp branding. Don’t be surprised if somebody who came through your landing page ended up buying a different name that was not one of yours. While it is okay when SH advertise your other names on your landers, it is not okay when more than 90% of the advertised names on your own landers are not yours. I can’t opt out from using their landers for my premium names, but I opted out from using their landers for my standard listings. First I don’t find their 20% commision to be competitive for sales that came through landing pages (most marketplaces charge between 4% and 10% for such sales), second because there are too high chances for purchases leakage to other sellers this way. Anyway another problem occured when I changed name-servers. Some of my names disappeared from my portfoio, because I now need to verify ownership somehow. And when name-servers are not pointed at SH, it’s harder. I want to keep names in my portfolio on SH, so that they can be submitted to contests by other sellers. Retargeting is not working anyway, so I can happily live without it.
LOGOS. I don’t even know if I need to say anything on this at all. Things are only getting worse and worse. No proper communication between sellers and designers is possible. Underpaid designers. Extremely poor results. I was planning on using SH landers and paying $5 for logos for my standard listings. I changed my mind because of (see Third issue) and because of the extremely low quality of logos I receive. I won’t be mentioning other platforms by name, I will only say that I can get much more for my $5 elsewhere.
***To be continued…