In order to streamline the domain renewals and minimize any issues, we have made the following changes for Domain Renewals.
All domain renewals are now handled based upon the renewal preferences set at your account level. For example, if you do not wish to pay anything for renewals, you can set the preference “Do Not Pay Anything” and SH will continue to renew the domain with slightly lower commissions each year.
You now have the ability to change the renewal decision for 30 days after the domain renewal has occurred. For example, if your account level preference was set to “Do Not Pay Anything” but you wanted to use the $5/ 500 points option for a specific domain, you can change the renewal option for that specific domain from the Marketplace Listings page. The link to change the renewal option will only be visible after the domain has been renewed. You will be able to see what your new commission rate will be before confirming the change.
If you have experienced any issues in how the system has handled the renewals for your domains, we are allowing backdated changes for last 6 months. For example, if your account was charged $10 to renew a domain and your preference was to renew without paying anything, you can change that option now. The system will automatically deposit the $10 back to your account in that case and change your commission rate.
This backdated 6 month window will be available for a limited time, and we request you only make the backdated changes if you believe the renewal was not handled correctly by the system.