The changes to the payment plans that were implemented today are great, however I think the path a potential buyer is taken on has been and still is confusing. Let’s take an example. The domain BioB.com:

A potential buyer gets to the page and sees the price $19,995 and an option to pay with a payment plan- $834X24 months. Let’s say the payment plan option is something that they might be interested in, so they choose the option $834X24 months and move on to the next screen where they see these options:

6 months X $3333

12 months X $1467 with a down payment of $4000 (Make First Payment- $5467)

24 months X $767 with a down payment of $4000 (Make First Payment- $4767)

If I’m that potential buyer, I’m now totally confused. I was told that I could pay $834 X 24 months. So I’m presuming I could make 24 payments over two years. Suddenly that option isn’t available anymore. What I get instead is different figures that add up to a much more expensive sum, including an expensive down payment that was suddenly introduced, without an explanation about the total sum I’m supposed to pay. Is it $22,408? ($4000 + 24X$767)? Or $23,175 ($4767 + 24 X $767)? Or maybe the $4000 down payment includes some of the 24 installments already? So at this point I have no idea what I’m supposed to pay and either way, the option of paying 24 X $834 (the promise that caused me to explore a payment plan in the first place) doesn’t exist.

@grant I think you guys really need to look at the payment plan process from a potential buyer’s perspective and make sure that it’s consistent and clear from beginning to end- what are the options and what’s the total buyers are supposed to pay if they choose a certain payment plan with an exact breakdown of what that sum consists of.

Thanks for the consideration.