"only 10 letters" but suggested words are already 7 or so letters

It is frustrating when attempting to use the words they have asked for, but when input the domain name allows us no leeway. This has happened in the o line doctor pediatric contest as well as others. Can this be changed please?

@SeaSpray, we already allow 2 extra grace characters over and above the max requested by contest holder. Can you share an example where this is not working correctly so we can look into this further?

In the example I cited, the online pediatric medical contest currently running, can’t g et past 10 letters on any submission. Am I doing something incorrectly?
Thanks.

In this contest, the maximum allowed length as requested by contest holder is 8. Our system allows 2 grace characters, therefore it is allowing you to enter upto 10 characters.