I first raised the issue with customer support in August. Checked a few times with them since, and sadly no progress or updates.
When I get a name approved for premium on SH, I delete it from all other marketplaces, including Sedo, in order to comply with SH terms and policies in regards to exclusivity of offers. I expect in return that they will list the name on Sedo from their own account. Problem is that this never happened for some of my names. In August I gave them a list of 9 names that were not listed on Sedo. Nothing happened! Since then the list increased to probably more than 30 names. Even the first ones haven’t been added yet. Notable examples are UD.vc and LEQ.net. I had them listed on Sedo before. Because of Squadhelp they haven’t been listed on there for more than 2 months now.
Listing names on Sedo should be an automated process. Me and every other seller on SH expects that their names are automatically listed there by SH once deleted from our own accounts. And we believe they are. But not all of them are actually listed.
I advice every seller to check their portfolios name by name and see how many of them are actually listed on Sedo. Because this can directly affect their sales.
If I message support, the reply is always the same - “We will check with the team and will let you know”. I am sure that nobody even looked into it since August.
I am really exhausted of having to deal with Squadhelp on a daily basis. What’s more annoying is that even once you notify them about a problem you have they just don’t do anything to solve it. I have some great patience, but this here is turning into a joke.