Sorry I’m late to this thread, by two weeks lol
We could maybe compile a list of relevant/common messages that CHs can Click and Paste to give some initial feedback. Make it easy for them to start the process. I think once they see how well it’s working they might be more willing to join in the conversation.
Although, some CHs will characteristically prefer less communication, it’s to be expected, some people are just that way. I think there have been times CHs were pushed to communicate, do so reluctantly and only at the very end. We should understand and find ways to accommodate all personality traits, it is the way of the crowd in crowdsourcing. End of the day, most CHs are busy people already having too much on their minds, isn’t that why they have come to us for help?
I really think SH should focus on more quality ways/tools to ease the process for CHs to do the necessary.