Hi I am new to SquadHelp. Here are some bugs I want to bring to your notice from my use of your platform. I already sent it to support while chatting and they directed me here. I am not sure I will be able to explain clearly without screens but here goes.
I was very frustrated by the fact that after submission via CSV of my basic listings I had to manually upgrade each domain to Basic Plus that were below 1799. This not only is a big waste of time, time being the most precious commodity in our hectic lives, but also can lead to errors/misunderstandings and wasted support time. Take a look at your form, it has two links on the basic listings page. The link with the Upgrade to Basic Plus has an icon (light blue + in circle) on one page and the same icon on the next page for Upgrade to Premium so it is very easy to click on it by mistake because our mind has already recorded the link to be for Upgrade to Basic Plus. I think the two Upgrade buttons should be either separated by placement (one in another column) or as two different and consistent colored buttons below.
The way the bulk upload button is placed is wrong IMHO. So many times I clicked on the upload button instead of the “Choose File” button. The upload button should preferably be disabled and enabled only after the choose file field has a selection made or at least placed at a distance on the right of the “Choose File” button.
With all the commission loss I just cant see how the Basic listings are the ones being used by people with their own domain names. This should either be removed completely or be a “Downgrade to Basic” option in case they are so wanting to save on the commission percentage. Either way they can only sell by winning a contest and at the contest winning price so I just can’t understand the logic behind this feature.
This is probably the most important bug/error I find with your system. Once premium listings are reviewed by your team you are changing the Original price to what you think should be the price. What you are failing to see is that the seller is not being shown the Original submitted price to evaluate and immediately make a decision. I was a little upset with this price changing feature of your evaluation as I had to go back and forth to see what was my initial prices were… My recommendation would be to show a “Suggested Price” or “Approved Price” instead of just changing it.
After rejection of your premium modified prices on some I found that the domains reverted back to basic but were set live with the new commission. I was new to your system so this glitch really upset me as you know. When you are upgrading this system (as I was told) please make sure you do User Experience testing from scratch so that these kinds of tiny bugs will not slip by and always try to keep it as simple as possible.
Finally one suggestion as I am sure many want this: Ability to provide our own logos in the format you specify. This is being successfully implemented by ■■■■■■■ who do see how much of their time this saves. This also makes it easy for someone who is a Creative [both naming and design] to move between platforms. I have names which are on ■■■■■■■ with my own logos. I see them fitting right into your marketplace. This would not only save time but also improve the quality of your own designers work with increased time. You could set it up in such a way that only pre-approved or A-list designers could upload a logo for their own domain names.