Some of you may have noticed a significant delay in responses to your support requests.
Over the last few days we have experienced a huge inflow of support requests (almost 5X more than our normal volume). This is primarily being caused by certain Youtube videos and other articles about how creatives can use this platform to make money. As a result, our number of new account registrations has significantly increased - which is leading to a much greater volume of support requests.
We are also seeing a significantly large number of sign ups from sellers who are looking to list their domains on the Marketplace.
Since the recent escalation in support requests was unexpected, it has led to a temporary deterioration of our service levels. This level of drop is unacceptable to us, and our goal is to be to be as responsive as possible to all members of our platform (not just buyers or customers).
We have already taken several steps to address the issue but it might also take few more days to train new staff members in our support team. You might see several new faces while chatting with our team, and we expect us to go back to the original level of response times very shortly!
Thanks for your patience and understanding.