I totally get it that SH wants to ensure fairness and standardize a level playing field for all creatives as it should be.
But, as one puts system and policies into effect it has to be verified by the software team. Prices and discounts are run by codes and has to be verified for ALL cases. It was my intention to reduce prices as much as SH may allow. Because of the software code error I was allowed to put a certain discount. I feel UNJUST and consider being penalized because of a code error in discounts calculation or Google sheets.
If I put myself in SH’s place, I’d fix the error first with the engineer and acknowledge the glitch to the creative. In a long discussion with SH’s team regarding this issue, I never came across any code glitch acknowledgement.