2 bought names queried but no acknowledgement

queried two in the last two days but havent recieved a reply or acknowledgement that I asked

hello just received one with the time 0f 5-50am but the message doesnt say which one its replying to

Now I dont know which one I havent got a reply to - sorry to be a nuisance

@Jose, can you please respond to the email so that the support team can provide any details. We prefer any specific issues like this to be sent to support team so that they can be tracked and responded by the appropriate person.

there appear to be two attached together with different times on them - would be good idea to mention the name Im querying in the reply, they both seem to look identical one 5-50 and one 5-59 , but joined together in one email