@Commulinks As always, thanks for the great suggestions! We will work on finding a font that is easier to distinguish between similar letters. We will also look into adding an accents / characters option.
It is stated in our policy to ensure that if a CH uses a name, they must compensate the creative by either selecting them as a winner, or sending them a bonus.
On the topic of Reporting Domain Registration, if we get a confirmation from the CH that they had registered the name, we ask them to either select the registered name as a winner or send them a minimum compensation of $50 as per our policy.
If a domain registration is reported and the CH does not send the compensation, after multiple follow ups, we automatically award the contest to the person whose entry was confirmed to be registered by the CH.
In abandoned contest situations, it is our policy to send multiple follow ups to the CH in case there are any reported domains in the contest. Sometimes, in abandoned contest cases, we do not hear back from CH because they are not reachable. It is our policy to make several attempts in this case, but if we still do not hear back, we award the contest as per our winner selection policy.
If we changed our policy to wait in these instances, we may have to wait indefinitely in some contests because the CH is not reachable. Please note that in most abandoned contests, a CH typically abandons a contest because they did not like any names or they stopped pursuing the business idea. In those cases we do not believe it is fair to leave the contests open indefinitely because the CH is not reachable.